Return Policy

Returns Policy

At Smiles & Friends, we want you to be grinning from ear to ear with your purchase.

We accept returns of merchandise in its original packaging and unworn condition within 30 days of the original purchase date, provided you have proof of purchase.

Exchange Policy

If you need to exchange an item, please return the original item for a refund and place a new order for the desired item.

Start a Return or Exchange

To start a return or exchange, please email hello@smilesnfriends.com

Claw Machine Ticket Rescheduling & Cancellation

While we will do our best to accommodate you, we cannot guarantee that you will be able to play with the claw machine if you do not arrive at your scheduled time. We may be able to reschedule you for later in the day, but given the high demand and limited available time slots, we highly suggest arriving early to ensure you have the best possible experience. Tickets will not be refunded, however we will mail you a Smiles should you miss your time slot.